F.A.Q
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How do I request a custom order?
How do I request a custom order?
Visit the Order Forms page to get your free custom quote!
How much notice do you need for custom orders?
How much notice do you need for custom orders?
Generally, a 4 week notice is best! While I can't always accommodate all last minute orders, I will make my best effort to! Orders placed with a turnaround time of under 14 days will require a rush fee of 25% of the total order.
What is the minimum order amount?
What is the minimum order amount?
I require a 1 dozen minimum per order for cookies, cupcakes, cakesicles, and macarons. Need fewer? Keep an eye on my Facebook page as I often offer smaller quantities in my pop-up sales. There is no minimum for cake orders.
How are your decorated cookies packaged?
How are your decorated cookies packaged?
The cookies are individually wrapped in a sealable bag to maximize freshness and placed in a bakery box for easier transportation.
How do I pay for my order?
How do I pay for my order?
I will send you payment details via email. Half the amount is required to confirm your order and secure the date. The remaining balance is due a week before your event. All orders under $100 must be paid in full. You may pay by card once you recieve your invoice via Email. I can also accept PayPal, CashApp, and cash.
What is your refund policy?
What is your refund policy?
Before pick up: I can offer refunds up to 24 hours after the payment has been accepted. Unfortunately after that time, I cannot offer refunds as items for your order have likely already been placed.
After pick up: While I want you to love my cakes and other sweet treats, if you are not satisfied with your order, please reach out within 24 hours so I can assess the condition and troubleshoot any problems. We will then determine if a refund may be issued.
You can check out all of A Rae of Cakes Policies on my Policies page.
Can you ship my order?
Can you ship my order?
I currently do not offer shipping for my orders, but I am working hard to be able to offer it in the future.
Do you provide bulk discounts?
Do you provide bulk discounts?
Unfortunately I am unable to to provide large quantity discounts. Ingredients costs remain the same and each treat takes just as long as the next, no matter how many are being made.
What if I need to cancel?
What if I need to cancel?
I can offer refunds up to 24 hours after the payment has been accepted. Unfortunately, after that time, I cannot offer refunds as items for your order has likely already been placed.
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